As you know, it has been a challenging time for
many in Irma's path and for our hotels - preparing our buildings for
Hurricane Irma, ensuring our guests and staff were relocated to safe
areas and enduring Irma herself. Thank you for bearing with us during
these important efforts.
Immediately following the storm, we were
working with limited systems, through intermittent power issues, and
assessing the buildings and property for damage. The majority of our
staff was only permitted to return to the hotel on September 12th.
We are thankful and relieved to report that the hotels sustained only
minor damage. We have been busy making repairs and working to restore all
facilities, systems, and services.
On the morning of Wednesday,
Sept 13th, the hotels officially reopened to guests and all
reservations scheduled to check in on 9/13 and beyond will be honored.
We are doing our best to restore all services as quickly as possible and
will have more information available soon.
If you were scheduled
to arrive prior to Sept 13th and were delayed due to the storm or your
travel plans have changed, please contact our reservations department at
305-538-5711 or reservations@gomiamibeach.com
If you have other
questions, please direct them to the number or email above. We are happy
to assist you. For several days more, we will have a limited ability to
respond to Facebook posts.
If you plan to travel to Miami or
Miami Beach, please be aware that many impacts of the storm are yet
unresolved - some businesses were more heavily affected than ours,
airports are not fully open, and travel may be challenging for the next
few days.
Please check with your airlines, car rental companies, etc for
their recommendations and more information on your reservations.
Again, thank you for your patience with and concern for us and the
hotel. We are grateful and excited to welcome you back to the Marseilles
Hotel, standing strong.
Warmest Regards,
Management